IDEXX Neo Enhancement Requests

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Appointments: An alert or a tally of cancelled/no show appointments visible when scheduling appointment,

When scheduled, it would be nice to review the number of cancelled or no show appointments to better follow clinics no show / deposit requirement. Either via an alert or a tally on the new screen.

  • Guest
  • Oct 17 2021
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  • Guest commented
    09 Jan 19:09

    This would be an amazing feature! We just manually keep track right now and make alerts for no shows/cancellations to keep track

  • Guest commented
    June 13, 2023 17:28

    Yes please! It would be so helpful to have the alerts visable when scheduling an appointment so we know if any deposit may be required for an owner. If the team has not opened the chart prior to scheduling, they will not be aware of the alert that the client has a deposit required due to numerous missed appointments.

  • Guest commented
    December 29, 2022 11:22

    Yes, please! We have to go through the extra step to add an alert so it shows when a client calls to schedule.

  • Guest commented
    November 14, 2022 21:10

    yes yes!


  • Guest commented
    February 23, 2022 20:22

    Second this, with ability to pull reports that are printable so customer service can follow up and reschedule/recapture lost appointments