IDEXX Neo Enhancement Requests

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More than one mobile phone number field & to be able to text

Not many people have land lines. Most clients have cell phones, their spouses, kids, family members all have cell phones. It would be great to be able to choose if a phone number is a mobile number, home or work. To have mobile option in all three fields and to be able to pick a phone number in which we want the text message to be sent.

  • Guest
  • Sep 22 2021
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  • Guest commented
    September 28, 2023 19:07

    I agree with this. I would like to be able to type my own labels/names on the numbers.

  • Guest commented
    June 02, 2023 00:42

    Being able to choose options other than work, cell, and home would be great! Being able to highlight one number per visit as the primary contact for that day would also be awesome. Multiple email lines with the same options would also be great!

  • Guest commented
    April 13, 2023 01:01

    This, and also afree we should be able to choose any number on the client file to send an SMS to

  • Guest commented
    March 08, 2023 17:29

    Yes! We should be able to write “Mike’s cell” or Nancy (daugher’s) cell phone. There are often multiple family members dropping off pets.

  • Guest commented
    December 15, 2022 20:02

    Yes, in general, be able to edit the client information screen so it fits the client information, as suggested here (primary, secondary, multiple mobile numbers, etc. )


  • Guest commented
    March 23, 2022 16:32

    Yes!!! I also think that we should be able to send a text to any number listed in the record, and even be able to enter a one-time number if we need to.

  • Guest commented
    January 25, 2022 21:06

    Completely agree with this suggestion. I would say less than 10% of our client's even have a landline anymore, maybe less.

  • Guest commented
    December 15, 2021 22:13

    Also choose one of the numbers to be the primary number to contact.