IDEXX Neo Enhancement Requests
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Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Thanks for the feedback, Christa. Yes, we have started training our staff to create the consult and are largely ignoring the OTC tab. We ran into the problem with the preventatives. You may want to look into this as the receptionist/non-provider is automatically added to the RX label as the provider through the OTC tab, which should not be possible.
Thank you for submitting this enhancement request! The Staff field on the Counter Sale is not limited to only providers. This allows practices whose staff get credit for selling over the counter items to be selected as the staff who sold the product. We recommend using the consultation for prescriptions, so you can prescribe the medication allowing to be added to the patient's Rx tab.