IDEXX Neo Enhancement Requests
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
When this happens at our practice, we end up doing a refund with a note that the product was not picked up. Then we click on the unpaid invoice and the refund invoice and "refund" the zero balance.
I find Christa's comment a decent work around, especially if it is only 1 patient, but not an answer to the problem. If there are multiple pets and they do not come for several days, the time to close each draft can be time consuming, especially for small busy clinics with minimal staff and so so internet speed. I suspect this would be as much of a challenge for busy large clinics with multiple staff member's. Possibly a good work around is for Admins to have the ability to void or cancel a consultation with a section for comments. This would also allow for tracking.
Thank you for submitting this enhancement request! We recommend leaving the consultation in draft status until the pet owner arrives to pick up the products. This will allow you to remove products from the consultation, if needed. When you access the client or patient record you are alerted at the top of the record if they have any draft consultations or refunds.
You can view the Consultation List to review all draft consultations for your practice. For more information, see Review and manage consultations.