IDEXX Neo Enhancement Requests

Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.

Inventory: Do not remove product from inventory until consultation is closed or paid

Products are currently removed from inventory at the DRAFT phase of invoicing which shouldn't be. If a draft invoice is left open it is creating huge inventory headaches and overstocking issues. Product should never be removed from inventory until it is paid or an invoice is closed (ie even ready to pay).

  • Guest
  • Mar 29 2021
  • Attach files
  • Guest commented
    September 23, 2021 15:48

    I think it should be removed once the invoice is closed, not when it is paid, because we frequently have people call ahead to come pick up products. When it is sitting on the shelf at the front desk waiting to be picked up and not yet paid for, it should be removed from inventory, because I don’t want Neo to think I have that still available to sell to someone else.

  • Guest commented
    May 08, 2021 03:26

    YES YES YES!!!! This is absolutely frustrating!