IDEXX Neo Enhancement Requests

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Forms & Certificates: Send fillable forms to owners directly from Neo

So owners can pre-fill medical questions/history or health certificate questions. Anything really.

  • Guest
  • Mar 3 2021
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  • Guest commented
    01 Oct 16:19

    Please add this feature! It has been over 3 1/2 years and nearly 600 votes since this request was first made! Your clientele is requesting this!! We would like to be able to send new client sign in forms, waivers, authorizations etc!

  • Guest commented
    03 Sep 21:09

    This is a great request - Neo should add this capability in!

  • Guest commented
    29 Aug 13:47

    This and 2 way texting were things we were told were coming to Neo, but since they have Otto I'm sure we wont see anything like this. They want the $$$.

  • Guest commented
    06 Mar 04:45

    we use Otto, which is integrated with neo for forms and authorizations. Of course it costs more. But I’m guessing since it integrates, neo wont ever add that themselves. But Otto works great

  • Guest commented
    December 18, 2023 17:14

    This is really needed- everything is online now and clients don't want us to call them/make them stop in when they can do it on their own time and just send it back. We call ahead at least a week before surgery to go over the surgery consent forms and this would save me so many hours each week.

  • Guest commented
    April 25, 2023 17:58

    Can ya'll give us an update on this one? There are a ton of votes and all clients are asking for this as they want everything digital and fast and easy... Thanks!!!


  • Guest commented
    December 22, 2022 15:34

    I also would like to be able to send my procedure authorization form to the owner PRIOR to them being in my practice for them to sign and return to me.

  • Guest commented
    September 12, 2022 14:42

    For heaven’s sake, can we please step into the 21st century and implement a way to email new clients the necessary, fillable legal forms please? It’s truly frustrating as a mobile facility to have to spend time, (once getting to their home) having the client fill out preliminary paperwork. It is a waste of our time; then to have to scan and load into their file takes more time…not to mention the egregious waste of paper. Can we at least hear from the powers that be acknowledging the 248 people who spent MORE time asking for help, please?

  • Guest commented
    April 25, 2022 21:41

    need neo to allow us to send and receive new client forms, surgery authorizations, and patient info forms.

  • Guest commented
    April 14, 2022 07:07

    It's been a year since this request was made. Are you guys even developng based on votes. Seems like no one bothers to bring actually useful featues.

  • Guest commented
    February 23, 2022 20:26

    second this

  • Guest commented
    July 13, 2021 16:04

    I use Televet which incorporates with Neo

  • Guest commented
    June 28, 2021 03:15

    This would be amazing- currently using Jotforms too.

  • Guest commented
    June 22, 2021 14:20

    YES!!!!! I JUST GOT OFF THE PHONE WITH SUPPORT! they are telling me they cant sign & send back.

  • Guest commented
    May 25, 2021 15:57

    This would save so much time in the morning at surgical drop off and intake!

  • Guest commented
    April 22, 2021 14:47

    Neo would be lovely. We currently use JOTFORM which is an amazing interactive web tool. You can have many forms and direct those forms to specific staff members. Signatures, date fields. Probably over 100 field types.


  • Guest commented
    April 13, 2021 17:03

    This would be amazing. We use neo to send a link to google forms for this and import the data manually but directly fillable forms that would save back to the patient record would be great.

  • Guest commented
    April 02, 2021 00:18

    This would be amazing for authorization for anesthesia prior to drop-offs, or signing sedation forms after a client has already left.
    And during the pandemic this would help SO much for all of the clinics that are doing Curbside Forms for appointment histories.