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We would like to be able to click the patient's name on the appointment to open the patient record, and then create a consultation that is not related to the appointment. Consultations created from the patient record should not be linked to the appointment or update the appointment status.
This is a huge problem at my practice. Neo claims that you should go to the list of recent patients at the top of the screen and click there to go make a consultation if you do not want it to update the appointment- however, that is counterintuitive and a waste of extra clicks.
I like that you can create consultation from the appointment card, but when you click on the client and make a consultation, that should not affect the appointment- it may be documentation of a conversation when calling to confirm the appointment or some other documentation and this would be the most efficient way to do it.