IDEXX Neo Enhancement Requests
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Our clients are also having a terrible time trying to make sense of invoices on the phone. Please update to have a PDF attachment! I have attached a picture of what clients are seeing on their end.
This is much needed. I can't believe this idea was submitted back in 2019 and still hasn't been implemented. Please implement this soon. Invoices, forms, estimates, statements and records would be nice to have the option to send as a PDF attachment. Clients usually view these on their phones and the formatting in the body of the email makes it very confusing and messy.
Yes agreed - it would be really good to send emails as PDFs, we often have to resend as PDF's as insurance companies want invoices uploaded.
This would be GREAT! As it is right now, the invoices, vaccine certificates, etc. are nearly unreadable by clients. They end up calling back and asking us to send them as a PDF anyways, because the formatting gets all messed up to where you can barely decipher them.
yes please
YES! We have SO many clients emailing asking for invoices and documents to be send as PDF attachments. Especially for submitting insurance claims! Clients are stating their insurance companies are actually denying claims because of how the invoices are being sent. This should just be the default and I can't understand why it isn't!
YESSSSS! WHY ARE MORE PEOPLE NOT VOTING FOR THIS?? PLEASE MAKE THIS CHANGE SOON.
Completely agree with this, right now to send a prescription the client has to print the entire email to print the prescription. Pharmacy won't accept this. This should be elevated to a high priority to complete.
This would be a HUGE improvement in the way documents and certificates etc appear to clients. The current appearance in the body of an email is not only unprofessional, but in some cases NOT LEGAL. For example, if I write a Rx for a patient, sign it and email to the owner, the pharmacy will not accept this Rx. Same for rabies certificates with signatures. Estimates and invoices should look to the client the same as they appears on my screen in NEO. Please expedite this change.