IDEXX Neo Enhancement Requests
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Greetings,
This feature you voted on is available when you have the IDEXX Vello client engagement platform integration with Neo.
Check out how Vello can help your practice improve compliance and support more efficient and engaging client communication:
2-way SMS: Communicating with your clients is easy with unlimited 2-way SMS! Connect with your clients via SMS before and after appointments, send and receive photos, and utilize quick-reply templates – all with the benefit of automatically syncing your conversations to Neo.
Send appointment confirmation requests by email and SMS: Automated emails and SMS direct clients to a link to confirm their visit and preview pre-appointment instructions. Plus, reminders can include fecal sample call-outs and custom drop-off and pick-up times.
Automatically send appointment reminders: Reduce no-shows by 19% with automated appointment reminders! Send your clients appointment reminders via SMS and email.
Confirm appointments via email or SMS: Clients receive an email and /or SMS asking them to confirm their scheduled appointment. All they have to do is click the link to confirm. It's super easy, fast, and syncs directly to the appointments on your Neo schedule!
To learn how to make the most of these features, connect your practice, watch a video of the Vello integration with Neo in action, or schedule a demo, go to https://software.idexx.com/vello-neo.
Would like a way to have it automaticcaly send different directions for surgery appts. Instead of the time they are scheduled the directions would need to say drop off time 8 am, NPO, etc.- Its a pain to have to go into every surgery appt reminder and change the text.
Would be great to have Text messages sent automatically when the appt is first made initially, the day before and the morning of.
How long will take the development ????
is this still in development 5 years later
Yes. The reminders need to go out the day before the appointment, not the morning of the appointment. We need an option to set the time for when to send out the reminders in case it varies per clinic on preference. None the less, they need to go out automatically, instead of set up to manually approve to send out each day.
It would be great if you could turn on auto reminders per appointment type (e.g., disable for euthanasia)