IDEXX Neo Enhancement Requests

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Appointments: Email appointment reminders (like SMS appointment reminders)

Ability to send email reminders for scheduled appointments, the same way you can send SMS reminders currently

  • Guest
  • Oct 24 2018
  • In Development
  • Attach files
  • Guest commented
    15 Feb 14:14

    For appointment confirmation texts/email- their responses should be reflected in their appointment within the neo schedule. ie: confirmed, canceled

  • Guest commented
    29 Jan 16:19

    Email reminders should be sent automatically for all appointments, and we should have the option to customize what the emails say and when they are sent. The owner should also be able to confirm the appointment by a link through the email or be instructed to call or reply to cancel/reschedule.

  • Guest commented
    December 17, 2021 19:31

    We would love the option to automatically send appointment reminders to clients when they have an appointment on the schedule. An email option would be preferred, as we do not use Neo's SMS/texting option

  • Guest commented
    April 08, 2021 14:37

    This would be very helpful as my practice does not use texting as a form of communication

  • Guest commented
    May 29, 2020 00:15

    Neo should have the option to automatically send appointment reminders to emails on file