IDEXX Neo Enhancement Requests
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Thank you for visiting the IDEXX Neo Enhancement Request Portal! Here you can add your vote to existing ideas or submit new ones.
Please take a moment to search for the enhancement idea that matches what you are looking for before entering a new idea. To add a vote to an existing idea, click on the box showing the current number of votes.
Yes! This would be awesome! I read another request that asked to make a way to click on reminders to just add them to the appointment instead of having to type them all out. This could work for both! It can add to the appointment and disable the need to send those reminders.
Yes, we would see a lot of benefit from this too; we get a lot of email, spend time clarifying a reminder is not an appointment, AND confirming when an appointment is scheduled. Disabling reminders when an appointment is made and/or when the pet is marked deceased would be great.
We receive many calls from clients who are upset about continued reminders once they have booked their appt.
Received 2 calls just today of clients who are confused, would love to have the system weed out clients who already have appts booked. We get these calls daily.
We get calls daily of confused clients, saying they thought they had an appt set up for their pet but they are still receiving a notification that their pet is due/overdue for certain things. Hoping this problem gets fixed ASAP within NEO as many other reminder systems stop sending the owner reminders for upcoming/overdue vaccinations once an appt is made. This is very confusing, frustrating and time consuming for owners and employees!
we deal with alot of rescues and they do not want reminders. it would be nice if you could check a box on client file to say yes or no to reminders being sent.
we get multiple calls daily about the reminders going out and confusing people on the day their appt is because reminders are still going out once an appt is scheduled. We really need reminders stopped once an appt is scheduled.
Would like the option to turn off sending reminders if client decides to stop a certain vaccine/procedure without having to delete it
Thank you for the feedback! Reminders are automatically removed and not sent for patient who:
Have been marked as deceased even if still set as active
Have been deactivated
yes yes and also no reminder if pet is deceased or offer to make that box deceased and inactive (so just 1 click)