IDEXX Neo Enhancement Requests

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Appointments: Appointments confirmed by client via SMS text

We would like the ability for client to confirm their appointment from the SMS appointment reminder.

  • Guest
  • Oct 24 2018
  • In Development
  • Attach files
  • Guest commented
    01 Feb 19:48

    How is this request now over 5 years old and still has not been implemented (despite being told years ago it was in the works)?

  • Guest commented
    December 14, 2023 21:26

    Any update?

  • Guest commented
    February 22, 2023 16:17

    still waiting?

  • Guest commented
    January 29, 2023 03:55

    two way texting will be amazing. Please work on this

  • Guest commented
    December 13, 2022 22:30

    Please hurry up with this!

  • Guest commented
    November 21, 2022 04:12

    when will this be released?, we are getting so many no shows and would love for the client to either confirm or cancel the appointment via SMS

  • Guest commented
    September 20, 2022 18:33

    Any updates on when this update will be released?

  • Guest commented
    January 04, 2022 16:06

    Allow the capability to send more then one text from any appointment. EG: Send a text when the appointment is made, and allow an additional text to be sent if the appointment has to be changed OR as a reminder the day before the actual appointment as a SECOND reminder text.